Frequently Asked Questions

Please click on the following frequently asked questions to view detailed answers.



If I have questions when filling out my DEA 222 Form who do I call?

A member of our DEA Compliance Team will be glad to assist you in completing your form properly. Please call them toll free at 1-888-222-3722 for assistance or see our 222 form example.
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How can I place an order after 6:00pm EST?

Our on-line catalog is available for registered shoppers to order at your convenience 24 hours a day, 7 days a week. We also have a 24-hour toll free Fax line at 1-800-344-1237 - all orders faxed in after 5:00pm are processed the next business day. Another option would be to submit an order through our simple order form on this site.
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How will my orders be shipped?

Orders are shipped standard Ground Delivery unless otherwise specified by the customer. For additional shipping details, please see our shipping policy.
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What payment options do I have?

We accept checks, Visa, MasterCard, Discover and American Express for payment.



Why do I have to register for membership to use the e-Store?

e-Store members enjoy the benefit of easy online ordering without having to enter their billing, shipping or contact information each time they order. e-Store members' data is private and used only by Southern Anesthesia + Surgical to help provide the best possible service in fulfilling your order. Southern Anesthesia + Surgical does not use or disclose information about users or visitors that you may provide, including your name, address, email address or telephone number, to any outside companies.
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I forgot my password. How can I retrieve it?

If you have already registered online but cannot find or remember your password, you can have a new password created for you by calling our customer service at 1.800.624.5926.
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I registered online, but when I login I still can't browse the catalog.

If you have completed an online registration form but still are unable to access our catalog, your membership may be pending while we review your account. All approved members receive notification of approval within 1-2 business days. If you have a question about your membership status, feel free to email us at service@southernanesthesia.com or call us at 1-800-624-5926.
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I registered online and was approved to use the system, but when I login I can't browse the catalog.

If you have received notification of approval but still cannot shop online, please email us at service@southernanesthesia.com or call us at 1-800-624-5926.
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Will I still receive discounts and promotions when I shop online?

All pricing in the online catalog is current with product prices for orders placed by phone, mail or fax. All applicable freight/shipping, sales tax, and discounts will be applied at the time of invoice.
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I don't see the "lock" symbol when I shop online. Is the site secure?

Because our site uses frames, users cannot see the "lock" symbol when accessing an encrypted page, even though the pages are secure. If you would like to see whether or not a specific page is secure, simply right-click on the page and select "Properties"; the pop-up window should tell you whether or not the page is encrypted, and if so what strength. You can also click the "certificates" button within that pop-up window where you can see the organization's certification info.
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How do I place an order online?

Orders can be placed one of two ways:
  1. If you are an approved member, you can browse and search our e-Store. The e-Store is accessible by logging in with a username and password. Approved members can place an order online without having to enter shipping and billing information; simply add products to their basket, and when ready to order click "proceed to checkout" which will step you through the checkout process. A password will be required when completing an e-Store order. You will know your order is complete because you will see a confirmation number at the end of the checkout process, and you will also receive confirmation via email.


  2. Anyone can order using our Simple Order Form, which is available under the "Let Us Assist You" section. Orders placed in this manner require the user to enter all billing and shipping info, as well as products and quantities on a single order form. Southern Anesthesia + Surgical has made this form available for users who prefer to place an order without becoming a member of the e-Store.
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What does it mean when I see "Add A Bookmark"?

Bookmarks allow you to set aside products for easy access without having to create a shopping basket. Bookmarks can be retrieved at a later date, and any items which have been bookmarked can be purchased by clicking "Add to Basket".
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What does "Add to Cart" mean?

Just like shopping at a store, products purchased at our e-Store must first be added to your shopping cart. This is done by accessing the item to be purchased and clicking "Add to Cart". Once an item is in the basket, quantities can be changed by editing the number which appears in the "quantity" box and clicking "Update". Items can be removed by clicking "delete" or by setting the quantity of an item to "0". Items are not considered purchased from the e-Store until the user completes the checkout process. If you wish to add items to your cart but are not ready to checkout, a shopping cart can be kept for up to 90 days before it is automatically removed from the system. To re-activate an older shopping cart, simply login and click the "previous shopping carts" button at the bottom of your "My Account" page. This will bring up a page listing your previous shopping cart(s) which has been assigned a number, including the date you created it and the total price for all items in the cart. To activate the cart, select the link for the appropriate cart number and click "Reload Cart". From that point, you can turn your shopping cart into a purchase by clicking "proceed to checkout" and following instructions to complete the order.
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Can I order an item if I don't see it in the online catalog?

We carry thousands of products, but not all of them are listed in our online catalog. If you can't locate what you need, feel free to use the "Special Instructions or Comments" section (at check out time) to describe any additional items you are looking for. We will do our best to assist you! Of course, you may also call our Customer Service Team @ 1.800.624.5926 or send them an email to service@southernanesthesia.com
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How can I check the status of my order?

If you have any questions about the status of an order you have placed via phone, fax, e-mail or online please feel free to contact us by phone at 1-800-624-5926 or via email at service@southernanesthesia.com.
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I still have questions and can't find answers on this site. Where can I get more help?

Please contact us to place an order or answer any questions or concerns you may have. You can reach us toll free at 1-800-624-5926, or via email at service@southernanesthesia.com. We appreciate your business and look forward to serving you!

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